Returns & Exchange Policy
Please understand that we only allow returns, exchanges or refunds for following items:
1. Defective Items.
The exhanges are subject to inspection. Upon inspection, if item is deemed defective or wrong item shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method, or you can keep the credit amount for the next purchases.
2. Wrong Items Shipped.
Item that was shipped different from the invoice can be returned or exchanged.
To be eligible for an exchange the merchandise must be returned unworn with tags and must be accompanied by the original return form and customs documents (if applicable).
Returns are accepted within 30 days from the received date. Please kindly notify us first by email to firstname.lastname@example.org before returning the items back to our office.
The shipping credit amount is subject to the following: For domestic orders, please arrange the returns using our appointed courier. For international orders, please use standard shipping method by local post office. The full amount will be reimbursed.
The Return and Exchange Policy described above applies only to online purchases made through our website www.donotbreak.com